Shipping and Return Policy

At bootslux, most of our over-the-knee and knee-high boots are individually handcrafted and made-to-order to ensure a perfect fit and premium quality. Please review our shipping and return terms before placing your order.

Shipping Policy

Processing Time

For made-to-order boots, production typically takes 10–20 business days before dispatch.

Shipping Time

International: 2-5 business days after dispatch

Shipping Costs

Calculated at checkout based on destination and order total.

Order Tracking

A tracking number will be emailed once your order has shipped.

Return and Exchange Policy

Returns and exchanges are not accepted for reasons of size, color, or change of mind.

Damaged or Defective Items

If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at admin@bootslux.com with your order number and clear photos of the issue.

We will review your claim and, if approved, arrange for a replacement or repair at no additional cost.

Returned or replaced items must be unused and in their original packaging.

Customs and Duties

International orders may be subject to customs duties or taxes, which are the responsibility of the buyer.